Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, returns, and more.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast checkout.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at info@glomancy.com or +1 213 315 2887 if you need to modify or cancel your order. We process orders quickly, so we may not be able to make changes once the order has been shipped.
Q: Do you offer gift cards?
A: Yes! Gift cards are available for purchase on our website and can be used for any products in our store.
Shipping & Delivery
Q: How long does shipping take?
A: Domestic orders typically arrive within 5-7 business days with standard shipping. Express and overnight options are also available. International shipping takes 10-20 business days depending on your location.
Q: Do you ship internationally?
A: Yes, we ship to select countries worldwide. Shipping options and costs will be displayed at checkout based on your location.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Q: What if my package is lost or damaged?
A: If your package is lost or arrives damaged, please contact us immediately at info@glomancy.com. We'll work with the carrier to resolve the issue.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original condition and packaging. Please see our Return Policy page for full details.
Q: How do I return an item?
A: Contact us at info@glomancy.com with your order number and reason for return. We'll provide you with return instructions and a return authorization.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5-10 business days after we receive and inspect your return. The refund will be applied to your original payment method.
Products
Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced directly from trusted suppliers.
Q: How do I know what size to order?
A: Each product page includes detailed size information and measurements. If you're unsure, please contact us for assistance.
Q: Do you restock sold-out items?
A: We do our best to restock popular items. You can sign up for restock notifications on the product page or contact us to inquire about specific items.
Q: Can I request a custom or personalized product?
A: Please contact us at info@glomancy.com to discuss custom orders. Availability depends on the product and customization requested.
Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.
Q: How is my personal information protected?
A: We take your privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your information.
Q: How do I update my account information?
A: Log into your account and navigate to your account settings to update your email, password, or shipping addresses.
Contact & Support
Q: How can I contact customer service?
A: You can reach us at:
Email: info@glomancy.com
Phone: +1 213 315 2887
Q: What are your customer service hours?
A: Our customer service team is available Monday-Friday, 9 AM - 6 PM EST. We respond to all inquiries within 24-48 hours.
Q: I have a question that's not listed here. What should I do?
A: Please don't hesitate to contact us at info@glomancy.com or +1 213 315 2887. We're happy to help!